Terms of Service

  1. Acceptance of these Terms of Service

Tristar® is developed and published by Visivest Corporation (M) Sdn Bhd. All Intellectual Property Rights are owned by Visivest Corporation (M) Sdn Bhd and its licensors.

Your (“You”) use of the alignermaterial.com website and /or any other information exchange media, made available by Tristar (collectively the “Online Shop”) and any Products You order via the Online Shop is governed by these Terms of Service (“Terms of Service”).


Subject to Your acceptance of and compliance with these Terms of Service, Tristar grants You a personal, limited, non-exclusive, revocable, and non-transferable license to use the Online Shop solely for Your personal and non-commercial purposes as set forth in these Terms of Service.

Please note that the terms and conditions related to the privacy and protection of Your personal information are governed by the Privacy Policy provided in the Online Shop (“Privacy Policy”). You hereby confirm that You have read and accepted our Privacy Policy.

  1. Contact details of Tristar

Visivest Corporation (M) Sdn Bhd.
Address: T2-6&7, 2nd Floor, Wisma SPS, 32 Jalan Imbi, 55100 Kuala Lumpur, Malaysia
Contact: info@alignermaterial.com

  1. Provision and use of the Online Shop

Tristar® has the right to provide the Online Shop as it deems appropriate including the right to amend the Online Shop. If such changes necessitate changes in Your operating environment or other devices, you shall make such changes at Your own expense. Tristar aims to notify You of any substantial changes that materially affect the use of the Online Shop a reasonable time in advance.

Tristar® may suspend the Online Shop where necessary for installation, amendment, or maintenance work or if laws, regulations, or authorities require or if there are other justifiable reasons for the suspension. Tristar aims to ensure that the suspension is as short as possible. Tristar has the right to terminate the Online Shop at its sole discretion. Should any suspensions or termination of the Online Shop occur, Tristar aims to reasonably notify You of such occurrences beforehand.

You agree to use the Online Shop in a manner that does not cause harm to Tristar. Tristar reserves the right to terminate or restrict Your access to the Online Shop without prior notice if You violate these Terms of Service or if You abuse the Online Shop or load the Online Shop to an unusual extent. Tristar is entitled to prevent access to the Online Shop if it has reason to believe that You are engaged in illegal activity or compromise other users’ or Tristar’s data security or privacy.

Tristar® may use subcontractors to fulfill its obligations pertaining to the Online Shop and/or these Terms of Service.

  1. Products, Shipping, and Product Return Policy


By using the Online Shop, you may purchase (but are not limited to) the Tristar® Materials (“Products”). The sale becomes binding between You and Tristar when Tristar receives Your payment.

Tristar® takes commercially reasonable efforts to provide You with Product information that is as accurate as possible. Should a Product offered by Tristar itself appear to be contrary to the Product information provided by Tristar, your sole remedy is to return the Product(s) in unused condition as set forth below.


By using alignermaterial.com/ you may purchase the aligner material or any of our available products. The sale transaction becomes binding between you as “Purchaser” and EGHL/Stripe upon the payment being successfully received by EGHL/Stripe.

Shipping times may vary depending on product availability, shipping destination, and other possible practical factors. Nevertheless, we take you your order seriously and will do our best to fulfill your requirement as soon as possible upon the order.

In the event, you wish to printout the order you placed from our Online Shop, you may do so by printing out the “Order Confirmation” which you will be notified of via your email upon completing the order process by clicking on “Place Order” and upon your payment is successfully received by us. You will receive a shipping confirmation once the product(s) have been shipped to you.

Should You wish to receive a printout of an order You have placed, this can be done by printing out the order confirmation You receive after You have placed Your order. This confirmation will be sent to You by e-mail after You have completed the order process by clicking on “Complete my Purchase” (or an equivalent) and once your payment information has successfully been processed. Further, you will receive a shipping confirmation once the Product(s) have been shipped to You.

Product return

Return is free with any purchase from the Tristar Online Shop. If You experience any difficulties in using our product or the product fails to perform up to your expectation. You can request a return and ship the product back to us for a full refund within 30 days of purchase.

Please include the initial invoice and used/defective parts in the return package and keep the unused items in sellable condition. To request a return label sent to your email account and start the return process, please fill out the “Request for Return” form on the website.

  1. Pricing

The prices in force from time to time are specified in connection with each Product. Shipping charges are added when applicable and they may vary in accordance with the shipping destination and other applicable practical factors. Please note that the delivery charges may vary depending on the country You reside in. Payment will be done at the time of purchase using the available payment methods.

Additional customs, duties as well as brokerage charges may however apply depending on the shipping destination and will be collected at the time of delivery. Please note that Tristar is not responsible for such charges.

Accepted payment methods are specified on the Online Shop website. You can pick the payment method You wish to use during the checkout process.

  1. Intellectual Property Rights


Visivest Corporation (M) Sdn Bhd. All materials and contents contained in this Web site (including but not limited to the text, graphics, logos, button icons, images, audio clips, software, and source code), and the Web site itself, are copyrighted materials belonging exclusively to Visivest Corporation (M) Sdn Bhd. (“Tristar”) or its content suppliers and are protected by federal Copyright Law and international treaties. All rights are reserved.


Tristar®, Alignermaterial, the “Tristar” logo, the alignermaterial.com website and trade dress are the exclusive property and trademarks of Tristar.

Visivest Corporation (M) Sdn Bhd. All Rights Reserved.

  1. Feedback

In connection with Your use of the Online Shop, You may provide Tristar with suggestions, ideas, reviews, comments, questions, or other information and/or material regarding the Online Shop (“Feedback”). After providing the Feedback to Tristar You continue to retain any Intellectual Property Rights to the Feedback that You may have and You grant Tristar and its partners a worldwide, perpetual, irrevocable, and royalty-free right and license to use, copy, amend, modify, translate, further develop and make derivative works of the Feedback. You acknowledge that You also give Tristar, without charge, the right to commercialize Your Feedback in any way and for any purpose. Tristar has no liability for any loss or damage suffered by You as a result of the disclosure or use of such Feedback.

You agree not to provide Tristar with Feedback that is subject to a third-party license that requires Tristar to license the Online Shop or the material contained therein to third parties because Tristar includes Your Feedback in the Online Shop or via email info@alignermaterial.com. Further, Tristar does not solicit or wish to receive any Feedback from You that is deemed confidential or proprietary, unless specifically so requested by Tristar. Any Feedback that You submit to Tristar will be deemed non-confidential or non-proprietary unless Tristar has specifically stated otherwise.

Notwithstanding anything to the contrary, the protection of Your data is at all times subject to Tristar Privacy Policy.

  1. Links to Third-Party Sites

The Online Shop may contain links to sites, which are owned or operated by third parties (“Third Party Sites”). Tristar shall not be responsible for the content or products or services offered by third parties. Further, the content on Third Party Sites may be subject to separate terms of service and/or privacy policies, the contents of which Tristar recommends You review.

  1. Force majeure

A force majeure event shall discharge Tristar from its obligations concerning the Online Shop if the said force majeure event prevents or unreasonably impedes the performance of the Online Shop. Examples of force majeure include fire, earthquake, flood, explosion, strike or another stoppage of work, orders of public authorities, disruption of energy supplies, shortage of raw materials or equipment, disruption of cable or other data communications caused by or arising from outside factors, or other comparable causes that were not foreseen and that could not reasonably have been prepared for in advance.

Tristar shall immediately seek to announce force majeure through the Online Shop whenever such announcement is possible.

  1. Amendments and Termination

Tristar has the right to amend these Terms of Service by notifying You of such amendments reasonably in advance. Tristar delivers the amended Terms of Service to You via the Online Shop or some other suitable means at its discretion. Your continued use of the Online Shop after receiving the notification regarding such amendments shall be deemed as Your acceptance of the amended Terms of Service.

In case You object to the entry into force of the amended Terms of Service and if You and Tristar do not agree otherwise in writing, your right to use the Online Shop shall terminate on the date the amended Terms of Service enter into force.